Privacy Policy

1. Introduction

EcoDung Exports ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services for the export of organic cow dung products from India to international markets.

This policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, as well as applicable international data protection regulations including GDPR for European customers.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and business contact information
• Email address and phone number
• Company name and business registration details
• Shipping and billing addresses
• Payment information
• Import/export documentation

2.2 Automatic Information

• IP address and browser type
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for:

• Processing and fulfilling your orders
• Managing export documentation and customs clearance
• Communicating about your orders and inquiries
• Processing payments and preventing fraud
• Complying with legal and regulatory requirements
• Improving our products and services
• Sending marketing communications (with your consent)
• Maintaining business records

4. Information Sharing and Disclosure

We may share your information with:

• Logistics Partners: Shipping companies and freight forwarders for delivery
• Payment Processors: For secure payment processing
• Government Authorities: Customs, export control agencies, and tax authorities as required by law
• Professional Advisors: Legal, accounting, and consulting firms
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties for marketing purposes.

5. International Data Transfers

As an export business based in India, we transfer data internationally to fulfill orders. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws in destination countries.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including tax and export regulations), resolve disputes, and enforce our agreements. Export documentation is retained for 7 years as per Indian regulatory requirements.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing
• Data portability
• Withdraw consent for marketing communications
• Lodge a complaint with supervisory authorities

9. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze website traffic, and deliver personalized content. You can control cookies through your browser settings.

10. Children's Privacy

Our services are intended for business customers only. We do not knowingly collect information from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, you may contact our Grievance Officer for any concerns regarding data privacy at: ecodungexports@gmail.com