Shipping Policy

1. Introduction

EcoDung Exports provides worldwide shipping for our premium organic cow dung products from our facilities in Lucknow, Uttar Pradesh, India. This Shipping Policy outlines our shipping methods, delivery timelines, costs, and responsibilities for international export shipments.

All shipments comply with Indian Export-Import regulations, international phytosanitary standards, and destination country customs requirements for organic agricultural products.

2. Shipping Methods

• Sea Freight (FCL/LCL): Most economical for bulk orders (20ft/40ft containers or Less than Container Load)
• Air Freight: Fastest option for urgent or sample shipments
• Express Courier: DHL, FedEx, UPS for small parcels (up to 70kg)

3. Shipping Destinations

We ship to all countries worldwide except sanctioned regions. Popular destinations include:

• USA, Canada, UK, EU countries
• Australia, New Zealand
• Middle East (UAE, Saudi Arabia, Qatar)
• Southeast Asia, Africa
• Latin America

4. Delivery Times

Note: Times exclude customs clearance (3-10 days additional).

5. Shipping Costs

Shipping costs are calculated based on weight, volume, destination, and chosen method. We provide detailed quotes including:

• Freight charges (FOB/CIF terms available)
• Export documentation & certification fees
• Packaging & palletization
• Insurance (optional, recommended)

Contact us for a free shipping quote: ecodungexports@gmail.com

6. Incoterms & Responsibilities

7. Packaging & Product Quality

• 100% moisture-proof HDPE/PP bags (25kg/50kg/1MT jumbo bags)
• Wooden pallets or fumigated crates for sea shipment
• Phytosanitary certificate & Certificate of Origin included
• Organic certification documents available
• Quality inspection before shipment

8. Customs & Documentation

We provide complete export documentation:

• Commercial Invoice & Packing List
• Bill of Lading/Airway Bill
• Certificate of Origin
• Phytosanitary Certificate
• Fumigation Certificate (for wooden packaging)
• Organic Certification (if applicable)

Customer Responsibility: Import duties, taxes, and local customs clearance.

9. Tracking & Support

• Real-time shipment tracking provided
• 24/7 customer support during transit
• Weekly status updates via email
• Customs clearance assistance

10. Returns & Claims

All sales are final once goods leave our facility. Claims for damage/shortage must be filed within 7 days of delivery with photos and documentation. We assist with insurance claims when applicable.

11. Force Majeure

We are not liable for delays caused by natural disasters, strikes, port congestion, customs delays, or other events beyond our control.

12. Contact Information

For shipping quotes, tracking, or inquiries, please contact our logistics team: